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Legal

Privacy Policy

Last updated: August 2026

Gem Signature Co. respects your privacy. This policy explains what we collect, why we collect it, and the choices you have.

Information we collect

When you shop, chat, subscribe or contact us, we may collect your name, email address, phone number, shipping and billing address, order details, and any message you send us.

We also collect limited technical information automatically, such as device type, browser, and pages viewed, to keep the store secure and improve the experience.

How we use your information

To process and deliver orders, provide customer support, respond to messages sent through our chat or contact form, prevent fraud, and — where you've opted in — share news about new drops.

Chat and messages

Messages you send through our on-site chat are visible to our team and to Shopify for the provision and improvement of the services. Please don't share sensitive information such as full payment card numbers in chat.

Payments and service providers

Payments are processed by Shopify and its payment partners; we never store full payment card details. We also work with shipping carriers, email providers and analytics services who only receive the information they need to perform their work.

Cookies

We use cookies and similar technologies to keep your cart, remember preferences, and understand how the store is used. You can control cookies through your browser settings.

Your rights

You may request access to, correction of, or deletion of your personal information, and you can unsubscribe from marketing emails at any time using the link in any email.

Data retention and security

We keep personal information only as long as needed for the purposes described above or as required by law, and we use reasonable safeguards to protect it.

Contact us

Questions about this policy or your information? Reach us any time through our contact page and we'll reply within 1–2 business days.